Using Anyware Desktop / SkyBox

UConn AnyWare is an application virtualization service that gives faculty, staff, and students remote access to university-licensed software. You can access software remotely through either AnyWare Apps or AnyWare Desktop. Both give you access to the same software but differ in delivery. With AnyWare Apps, you select only the applications you wish to use. With AnyWare Desktop (formerly Skybox), you connect to a virtual desktop that includes all the available software.

The following is a guide to Using AnyWare Desktop.

PLEASE NOTE: Skybox has been re-branded as AnyWare Desktop.

Anyware Desktop can be accessed both online (through the browser) or through the VMWare Horizon Client. The VMWare Horizon Client is not managed by ITS and our ability to support the client is limited.

Setting Up

Through the Browser

  1. Go to anyware.uconn.edu
  2. Under Desktop click on “Access Desktop”
  3. Log in with your NetID and NetID Password.
  4. Unless otherwise specified, set the Domain to UCONN.
  5. You should then be able to log in successfully.

Through the VMware Horizon Client

  1. Go to VMware’s Webpage.
  2. Select the version best for your computer and download accordingly.
  3. Server address should be set to horizon.uconn.edu
  4. Log in with your NetID and NetID password.
  5. Unless otherwise specified, set the Domain to UCONN.
  6. You should then be able to log in successfully.

Troubleshooting

VMware Horizon Client

If the connection fails for VMWare Horizon Client, uninstall the application, restart the computer, and re-download and install the program. If the NetID is not working and you are logging in to the correct domain, reset your NetID password.

Login issues:

  • Ensure the user is logging into the correct website and onto the correct domain with the correct password.
  • Be sure you can log in on other UCONN sites, such as netID.
    • Do a password test on the NetID page.
    • If there is anything out of sync, preform a NetID password reset.

 

Personal Computers:

  • If you receive the error: “Display protocol for this desktop cannot be displayed. Please contact your system administrator”
    • Log off the computer and try logging back on.
    • Restart the computer.
    • Try using AnyWare Desktop online.
      • If it works in Online, but not VMware Horizon View client, it is an issue with the firewall or the VMware installation.

Failed to Open Connection, Connection Failed, or Failed to Open a Connection Errors

  • If you are on campus and connected to UCONN-GUEST, the connection may fail. Please use UCONN-SECURE when accessing Anyware Desktop.
  • If you are behind a firewall that blocks your access to a remote port 8080, the connection will fail.
  • If your VMware View Client session crashes, and upon logging on again, you receive an error saying the “Desktop is Not Available at This Time”, reboot the computer to resolve the issue. Also try waiting 15 minutes for the Anyware Desktop session to terminate.
  • If you receive a black screen when connecting, let the program load for several minutes. A weak signal strength may cause Anyware Desktop to start up slower.
  • If you receive an error that says “Can’t resolve host name”, the computer is not connected to the internet.

Printing in Anyware Desktop

Printing to HuskyPrint locations is an option available from all Anyware Desktop sessions whether you are using an iPad, Android, Mac, Window client or a web browser (Safari or Chrome)

Printing to a local printer is not possible from iOS, Android, or locally installed network printers currently.

Printing to a local printer connected to your Mac or Windows PC is only available if the appropriate Mac or Windows VMware View Client is installed.

Saving to the P: Drive in Anyware Desktop

  1. Navigate to NetID (P:) Drive
  2. Click on File > Save As > Computer > NetID (P:)

  1. Personal drives are provided to all faculty, staff, and students for private file storage and are accessible from any university computer on the university network. The default storage capacity is 50 GB for each individual.  We are happy to grant additional quota increases in 50 GB increments for individuals with larger needs.  To submit a request, contact the Technology Support Center at helpcenter@uconn.edu.

Saving to a USB in Anyware Desktop

Please Note: Saving to USB in Anyware Desktop is only available when using the VMWare Horizon Client.

  1. Insert a USB Flash Drive into a USB port.
  2. Click the Connect USB Device drop-down on the top left of the vPC session window (Note: On macOS, hover over the top white bar to access the drop down menu). Click on the USB Device you just inserted.
  3. In the lower right a prompt will indicate the driver is being installed. You will then see a second prompt indicating that “Your device is ready to use.”
  4. Click Start, click Computer. The USB drive will be accessible and listed as the next available drive letter.

  1. Move all necessary files to the window that you would like to save onto the USB.
  2. To avoid flash drive corruption it is important to eject the drive before you remove the flash drive from the USB port. To Eject the USB Flash drive, right click on the USB icon in the system tray, found in the lower right of the PC session window.
  3. Click on Eject USB for the appropriate flash drive(s) to eject.

 

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Using Anyware Desktop / SkyBox

UConn AnyWare is an application virtualization service that gives faculty, staff, and students remote access to university-licensed software. You can access software remotely through either AnyWare Apps or AnyWare Desktop. Both give you access to the same software but differ in delivery. With AnyWare Apps, you select only the applications you wish to use. With AnyWare Desktop (formerly Skybox), you connect to a virtual desktop that includes all the available software.

The following is a guide to Using AnyWare Desktop.

PLEASE NOTE: Skybox has been re-branded as AnyWare Desktop.

Anyware Desktop can be accessed both online (through the browser) or through the VMWare Horizon Client. The VMWare Horizon Client is not managed by ITS and our ability to support the client is limited.

Setting Up

Through the Browser

  1. Go to anyware.uconn.edu
  2. Under Desktop click on “Access Desktop”
  3. Log in with your NetID and NetID Password.
  4. Unless otherwise specified, set the Domain to UCONN.
  5. You should then be able to log in successfully.

Through the VMware Horizon Client

  1. Go to VMware’s Webpage.
  2. Select the version best for your computer and download accordingly.
  3. Server address should be set to horizon.uconn.edu
  4. Log in with your NetID and NetID password.
  5. Unless otherwise specified, set the Domain to UCONN.
  6. You should then be able to log in successfully.

Troubleshooting

VMware Horizon Client

If the connection fails for VMWare Horizon Client, uninstall the application, restart the computer, and re-download and install the program. If the NetID is not working and you are logging in to the correct domain, reset your NetID password.

Login issues:

  • Ensure the user is logging into the correct website and onto the correct domain with the correct password.
  • Be sure you can log in on other UCONN sites, such as netID.
    • Do a password test on the NetID page.
    • If there is anything out of sync, preform a NetID password reset.

 

Personal Computers:

  • If you receive the error: “Display protocol for this desktop cannot be displayed. Please contact your system administrator”
    • Log off the computer and try logging back on.
    • Restart the computer.
    • Try using AnyWare Desktop online.
      • If it works in Online, but not VMware Horizon View client, it is an issue with the firewall or the VMware installation.

Failed to Open Connection, Connection Failed, or Failed to Open a Connection Errors

  • If you are on campus and connected to UCONN-GUEST, the connection may fail. Please use UCONN-SECURE when accessing Anyware Desktop.
  • If you are behind a firewall that blocks your access to a remote port 8080, the connection will fail.
  • If your VMware View Client session crashes, and upon logging on again, you receive an error saying the “Desktop is Not Available at This Time”, reboot the computer to resolve the issue. Also try waiting 15 minutes for the Anyware Desktop session to terminate.
  • If you receive a black screen when connecting, let the program load for several minutes. A weak signal strength may cause Anyware Desktop to start up slower.
  • If you receive an error that says “Can’t resolve host name”, the computer is not connected to the internet.

Printing in Anyware Desktop

Printing to HuskyPrint locations is an option available from all Anyware Desktop sessions whether you are using an iPad, Android, Mac, Window client or a web browser (Safari or Chrome)

Printing to a local printer is not possible from iOS, Android, or locally installed network printers currently.

Printing to a local printer connected to your Mac or Windows PC is only available if the appropriate Mac or Windows VMware View Client is installed.

Saving to the P: Drive in Anyware Desktop

  1. Navigate to NetID (P:) Drive
  2. Click on File > Save As > Computer > NetID (P:)

  1. Personal drives are provided to all faculty, staff, and students for private file storage and are accessible from any university computer on the university network. The default storage capacity is 50 GB for each individual.  We are happy to grant additional quota increases in 50 GB increments for individuals with larger needs.  To submit a request, contact the Technology Support Center at helpcenter@uconn.edu.

Saving to a USB in Anyware Desktop

Please Note: Saving to USB in Anyware Desktop is only available when using the VMWare Horizon Client.

  1. Insert a USB Flash Drive into a USB port.
  2. Click the Connect USB Device drop-down on the top left of the vPC session window (Note: On macOS, hover over the top white bar to access the drop down menu). Click on the USB Device you just inserted.
  3. In the lower right a prompt will indicate the driver is being installed. You will then see a second prompt indicating that “Your device is ready to use.”
  4. Click Start, click Computer. The USB drive will be accessible and listed as the next available drive letter.

  1. Move all necessary files to the window that you would like to save onto the USB.
  2. To avoid flash drive corruption it is important to eject the drive before you remove the flash drive from the USB port. To Eject the USB Flash drive, right click on the USB icon in the system tray, found in the lower right of the PC session window.
  3. Click on Eject USB for the appropriate flash drive(s) to eject.

 

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