Author: cmc12028

Connecting to InCHIP Network Drives

To connect to InCHIP network drives you must be on the UCONN Network.

You should connect to the UCONN Network using the University’s VPN Client if accessing the InCHIP network drives from off campus.

macOS

Mapping the R: drive (Research)

 

Mapping the R: drive (Research)

1. Open Finder > Preferences

macos_r_drive_step_01

2. Ensure the “Connected Servers” checkbox is checked

macos_r_drive_step_02

3. Close the Finder Preferences window

4. Open Finder > Go > Connect to Server

macos_r_drive_step_04

5. In the “Server Address” field, type: “smb://grove.ad.uconn.edu/efs/InCHIP/Research”, click the “+” symbol to add the server address to the list of “Favorite Servers” and click the “Connect” button.

macos_r_drive_step_05

6. When prompted for credentials:

6a. Ensure “Connect as:” is set to “Registered User

6b. Name: Enter your NetID

6c. Password: Enter your NetID password

6d. Ensure “Remember this password in my keychain” is checked if you do not want to be prompted for credentials every time you access the R: drive

6e. Click “Connect

macos_r_drive_step_06a-e

7. A drive named “Research” will appear on the desktop

macos_r_drive_step_07

8. Hold down the control key and then click, or right-click, on the “Research” drive and click “Make Alias

macos_r_drive_step_08

9. An icon named “Research alias” will appear on the desktop

macos_r_drive_step_09

10. You can rename “Research alias” to “R” if preferred

11. The alias can now be used to access the R: drive

Mapping the N: drive (Business)

 

Mapping the N: drive (Business)

1. Open Finder > Preferences

macos_n_drive_step_01

 

2. Ensure the “Connected Servers” checkbox is checked

macos_n_drive_step_02

 

3. Close the Finder Preferences window

4. Open Finder > Go > Connect to Server

macos_n_drive_step_04

 

5. In the “Server Address” field, type: “smb://grove.ad.uconn.edu/efs/InCHIP/Business”, click the “+” symbol to add the server address to the list of “Favorite Servers” and click the “Connect” button.

macos_n_drive_step_05

 

6. When prompted for credentials:

6a. Ensure “Connect as:” is set to “Registered User

6b. Name: Enter your NetID

6c. Password: Enter your NetID password

6d. Ensure “Remember this password in my keychain” is checked if you do not want to be prompted for credentials every time you access the N: drive

6e. Click “Connect

macos_n_drive_step_06a-e

 

7. A drive named “Business” will appear on the desktop

macos_n_drive_step_07

8. Hold down the control key and then click, or right-click, on the “Business” drive and click “Make Alias

macos_n_drive_step_08

 

9. An icon named “Business alias” will appear on the desktop

macos_n_drive_step_09

10. You can rename “Business alias” to “N” if preferred

11. The alias can now be used to access the N: drive

Windows 10

Mapping the R: drive (Research)

1. Open “This PC”

efswin10_R01

 

2. Click “Map Network Drive”

efswin10_R02

 

 

3. On the “Map Network Drive” screen, ensure the following:

efswin10_R03a-e

3a. Drive: R:
3b. Folder:\\grove.ad.uconn.edu\efs\InCHIP\Research
3c. “Reconnect at sign-in” should be checked if you want the drive to stay mapped
when the computer is rebooted
3d. “Connect using different credentials” should be checked to be sure you are
prompted for your username and password
3e. Click “Finish

4. When prompted for credentials:

efswin10_R04a-d

4a. User Name: Enter "UCONN\NetID"
4b. Password: Enter your NetID password
4c. Ensure “Remember my credentials” is checked if you do not want to be prompted for credentials every time you access the R: drive
4d. Click “OK

5. A drive named “Research” showing the folder path beneath it will appear in “This PC

efswin10_R06

 

 

6. You can rename the drive to just “Research” if preferred

efswin10_R07

 

Mapping the N: drive (Business)

1. Open “This PC”

efswin10_N01

 

2. Click “Map Network Drive”

efswin10_N02

 

 

3. On the “Map Network Drive” screen, ensure the following:

efswin10_N03a-e

3a. Drive: N:
3b. Folder: \\grove.ad.uconn.edu\efs\InCHIP\Business
3c. “Reconnect at sign-in” should be checked if you want the drive to stay mapped
when the computer is rebooted
3d. “Connect using different credentials” should be checked to be sure you are
prompted for your username and password
3e. Click “Finish

 
4. When prompted for credentials:

efswin10_N04a-d

4a. User Name: Enter UCONN\NetID
4b. Password: Enter your NetID password
4c. Ensure “Remember my credentials” is checked if you do not want to be prompted for credentials every time you access the N: drive
4d. Click “OK

 
5. A drive named “Business” showing the folder path beneath it will appear in “This PC

efswin10_N06

 

6. You can rename the drive to just “Business” if preferred

efswin10_N07

Windows 7

Mapping the R: drive (Research)

1. Open “Computer”

 

efswin7R01

2. Click “Map Network Drive”

 

efswin7R02

 

3. On the “Map Network Drive” screen, ensure the following:

efswin7R03a-e
3a. Drive: R:
3b. Folder: \\grove.ad.uconn.edu\efs\InCHIP\Research
3c. “Reconnect at logon” should be checked if you want the drive to stay mapped
when the computer is rebooted
3d. “Connect using different credentials” should be checked to be sure you are
prompted for your username and password
3e. Click “Finish

4. When prompted for credentials:

efswin7R04a-d

4a. User Name: Enter UCONN\NetID
4b. Password: Enter your NetID password
4c. Ensure “Remember my credentials” is checked if you do not want to be prompted for credentials every time you access the R: drive
4d. Click “OK

5. A drive named “Research” showing the folder path beneath it will appear in “This PC

 

efswin7R05

 

6. You can rename the drive to just “Research” if preferred

 

efswin7R06

Mapping the N: drive (Business)

1. Open “Computer”

efswin7N01

 

2. Click “Map Network Drive”

efswin7N02

 

 

3. On the “Map Network Drive” screen, ensure the following:

efswin7N03a-e

3a. Drive: N:
3b. Folder: \\grove.ad.uconn.edu\efs\InCHIP\Business
3c. “Reconnect at logon” should be checked if you want the drive to stay mapped
when the computer is rebooted
3d. “Connect using different credentials” should be checked to be sure you are
prompted for your username and password
3e. Click “Finish

4. When prompted for credentials:

efswin7N04a-d

4a. User Name: Enter UCONN\NetID
4b. Password: Enter your NetID password
4c. Ensure “Remember my credentials” is checked if you do not want to be prompted for credentials every time you access the N: drive
4d. Click “OK

5. A drive named “Business” showing the folder path beneath it will appear in “This PC

efswin7N05

 

 

6. You can rename the drive to just “Business” if preferred

efswin7N06

 

Troubleshooting HuskyCT

HuskyCT is the official application for students to access their courses online. It is the browser-based application used by the university to offer online courses, materials, and exams. Some browsers do not work properly with HuskyCT in their default configuration because the website depends on pop-ups.

HuskyCT must be accessed through lms.uconn.edu for all students.

Troubleshooting Tips: HuskyCT Login Issues for correct escalation

  • If issues logging in to HuskyCT are reported, please have customer try the Guest Login (beneath the NetID login button)
  • If they can log in, then HuskyCT isn’t down; the problem is with CAS
  • If they cannot log in to Guest, then the problem is with HuskyCT

Supported Browsers

Students can visit here to determine if the browser they are using is compatible with HuskyCT. The following browsers can access HuskyCT with minimal issues:

  • Google Chrome (Recommended)
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Internet Explorer

Required Add-Ons

Read PDF’s

In order to view and download PDF’s off of HuskyCT, the computer needs to have some form of PDF reader installed. The most common PDF reader available is Adobe Acrobat Reader. An alternative to using Adobe is a program called Fox It.
Adobe Acrobat Reader
Adobe Acrobat is a free program for viewing, printing, and commenting on PDF documents. It enables the user to open and interact with all types of PDF content, including forms and multimedia.
Foxit
Foxit Reader is a PDF viewer that allows you to open, view, and print any PDF file. Unlike other readers, Foxit Reader includes easy to use collaboration features like the ability to add annotations, fill out forms, and share information with social networks.

Read, Edit and Create MS Office Documents

In order to view and download Microsoft Office documents, the user is required to have the Microsoft Office Suite (even if it is just the basic one), which can be accessed by all students for free at uconn.onthehub.com.
The two most common file formats that are encountered involving MS office is .doc/.docx (opened by Word) and .pptx/.ppt (opened by PowerPoint). There are other free word processing software, but they may be unable to open these specific formats.

Movies

Flash
Adobe Flash is a multimedia platform used to add animation, video, and interactivity to web pages. Flash Video, which was first introduced with Flash version 6, has been a popular choice for websites due to the large installed user base and programmability of Flash. Depending on what format the professor uploads, the HuskyCT platform may require Flash to be installed in order for students to watch movies.

Quick Time

A product of Apple, QuickTime is capable of handling various formats of digital video, picture, sound, panoramic images, and interactivity. If a professor uploads the media content as QuickTime, this program will be required for the student to view the file.

Disabling Pop-up Blockers

HuskyCT requires the use of pop-ups for some of its functionality. When viewing grades or opening a discussion post, a pop-up window may appear. If a pop-up blocker is turned on, these windows will be blocked and the user will be unable to access the desired information.

Most browsers should notify you when a pop-up is being blocked. These notifications tend to be towards the top of the page, or in the address bar. Clicking these notifications will allow you to change the pop-up settings for HuskyCT. If you do not see a notification, you can change the pop-up settings for each browser with the steps below:

Google Chrome

  1. Click the menu button at the top right of the screen (icon with three dots)
  2. Click Settings
  3. Under the Privacy and Security section, click Content settings
    • As an alternative, you can use the settings page’s search bar
  4. Click Options
  5. Click Contents
  6. Click Exceptions
  7. Type in: https://learn.uconn.edu
  8. Click Allow

Mozilla Firefox

  1. Click the menu button at the top right of the screen (icon with three bars)
  2. Click Content
  3. Under the Privacy and Security section, click Content settings
  4. Click Popups
  5. Under the Allow section, click Add
  6. Type in: https://learn.uconn.edu
  7. Click Add

Safari

  1. Click Safari at the top left of the screen
  2. Click Preferences
  3. Click the Security icon at the top of the window that opens
  4. Make sure the “Block pop-up windows” box is not checked
  5. Under the Allow section, click Add

Microsoft Edge

  1. Click the menu button at the top right of the screen (icon with three dots)
  2. Click Settings
  3. Click View Advanced Settings
  4. Make sure “Block pop-ups” is unchecked

Internet Explorer

  1. Click the tools icon (small gear) at the top right of the screen
  2. Click Internet Options
  3. Click the Privacy tab
  4. Under the Pop-up Blocker tab, click Settings
  5. Under the Privacy and Security section, click Content settings
  6. Enter https://learn.uconn.edu
  7. Click Add

Troubleshooting

Unable to Access HuskyCT

  • Hold down the CTRL key while clicking on login
  • Try logging in with a different browser, or a a private/incognito window
  • Add https://*.uconn.edu to the browser’s trusted sites
  • Try logging in through the “Guest Login”, it will still allow you to use NetID & Password, and allows them to get in using LDAP authentication

Can’t Find Classes / Class is Missing

  • Classes will appear in HuskyCT to students on the FIRST DAY of classes
    • If a student joins a class late, it can take up to 24 hours for the course to appear in HuskyCT
  • Make sure you are accessing HuskyCT via learn.uconn.edu, and not using an old bookmark or search results.
    • The site has changed, so any old bookmarks will bring up an error message (i.e. “Website is unavailable”, “Site is no longer here”, etc)
  • Make sure the “My HuskyCT Class” box is not collapsed. There is a small arrow to the left of the box, and clicking it collapses/expands your class lists
  • If none of this works:
    • Please contact the professor and double-check you are on the professor’s roster.
    • Please contact the professor and double-check that the professor uses HuskyCT (Not ALL instructors are required to)
  • If you are still having issues, feel free to contact the Technology Support Center and provide the Course Department, Course Number, Course Name, Section #, and Professor

Can’t Access Quizzes

  • Ensure that the pop-up blocker exceptions are established to allow HuskyCT to use pop up features. The instructions for this can be found above

Issues Relating to Java

Not having an up-to-date Java Installation can result in several features of HuskyCT to not work correctly. These issues include:

  • Blank screen after logging in
  • Unable to upload multiple files at once

A client can check if their Java installation is up to date, and install new versions here.

Using Kuali Financial System

The Kuali System is divided into two parts, Kuali Financial System (KFS) and Kuali Financial Data Mart (KFDM). The KFS is used primarily for keeping track of purchase orders of supplies, equipment, etc. The KFDM is a budgeting system where someone can keep track of their budget, how much they have spent, where they have spent it, etc.

Usage

Apple Store for Education Mac Purchases

Dell Purchases

Password Resets

KFS and KFDM both use NetID credentials to log in. Therefore, a simple NetID password reset should suffice if there are any issues logging in.

Contact Information

  • If your problem cannot be fixed by resetting your NetID, you can send an email with any questions to kualifinancials@uconn.edu 
  • If your problem needs to be addressed immediately, please call 860- 486- 4111

keywords: Kuali, Kuali Financial System, Financial System, Using Kuali, Using Kuali Financial System, Using Financial System, KFS, Using KFS, KFDM, Kuali Financial Data Mart

Compressing Files in Mac OSX

Compressing files, folders, and programs decreases their size and reduces the amount of space they use on your computer or removable storage devices.

 

  1. Browse to find the file/folder you wish to compress.
  2. Hold down the Control key on the keyboard and click on the file/folder item.
  3. Select Compress “Name of File or Folder” (Mojave, High Sierra, Sierra, Mavericks, Yosemite) or Create Archive (Mountain Lion, Lion, Snow Leopard).

compress1

4. This will create a .zip file with the name of the file or folder that was compressed.

Screen Shot 2015-06-16 at 3.54.30 PM

5. Double-click on the .zip file to decompress it.

Keywords: Compressing Files in Mac OSX, Compressing Files, Files, Create Archive, Mountain Lion, Lion, Snow Leopard, Mavericks, Yosemite, zip file, decompress

Using Email in Office 365 Web Access

Office 365 Web Portal can be accessed by UConn faculty and staff at office365.uconn.edu. When logging into the office 365 portal, you can only view 1 account at time.

Logging In

Sending a New Email Message

Creating Inbox Rules for Spam

Opening Another Mailbox/Shared Resource

Forwarding Your University Email Account

Logging In

1. Go to office365.uconn.edu.

2. Click Login to the Office 365 Portal on the right hand side of the screen.
Login to the Office 365 Portal

3. Login using the following credentials:

o   Username: firstname.lastname@uconn.edu

o   Password: NetID Password

Click Sign in.

Sign in

 

4. Select the Mail icon to access your emails.

 

Sending a New Email Message

1. After logging in, select New in the upper left hand corner.
New

2. A new message draft will appear on the right hand side of your screen. Click the double window icon to open the message in a new window. All other fields should be self-explanatory.
Double Window

Creating Inbox Rules for Spam

If the client has issues with Spam emails appearing in their inbox, they can create a rule to send them to the Junk Email box.

1. Click the gear icon in the upper right hand corner.

Gear

2. In the drop down menu that appears, select Options.
Options

3. On the left hand sidebar, under the Mail section and the Automatic processing subsection, select Inbox rules.
Inbox rules

4. Select the + icon to create a new rule.
plus

5. Under Name, type “Spam Rule.”
Name

6. Under When the message arrives, and, select It includes these words and then select in the subject or body…

in the subject or body

7. In the new window that appears, type {SPAM?} and click the + icon. SPAM

8. It should now appear in the list below. You can select the pencil icon to edit it or the trash can icon to delete it. Click OK once you are satisfied.                                                                                            OK

9. Under Do the following, you will select the action you want to perform. Select Move, copy, or delete, then select Move the message to folder…

Move the message to folder

10. Select Junk Email and then OK.                                                                                                                 Junk Email

11. Review your selected actions. Select OK near the top.                                                                                    OK2

12. You will be taken back to the list of your Inbox rules where you can reorder or edit them as needed.

Opening Another Mailbox

Clients will need to at times open another resource mailbox and toggle between their email address and the resource mailbox.

1. After logging in, click the person icon in the upper right hand corner.                                                      Person

2. Select Open another mailbox…                                                                                                                Open another mailbox

3. Type in the resource number for the shared mailbox you want to access. Click Search contacts and directory.                                                                                                                                                Search contacts and directory

4. The shared mailbox you are looking for should appear. Select Open.                                                         Open another mailbox (1)

5. A new tab will open with the shared mailbox you are trying to access. You can go back to your other tab to access your mailbox.

 

keywords: Office365, web access, shared mailbox, opening shared mailbox, opening shared resource, forwarding email, spam rules, setting up email rules, setting up rules, OWA

Using Calendar in Outlook for Windows

 

You can use Calendar to new appointments, meetings, share a calendar, and create calendar groups in Outlook on Windows.

New Appointment

New Meeting

Shared Calendars

Calendar Groups

 

New Appointment

1. Open Outlook.

2. Click Calendar in the bottom left hand corner of Outlook.

1[1]

3. Click New Appointment.

2[1]

4. Fill in the appropriate fields for the appointment.

3[1]

5. Click Save & Close to save the appointment to the calendar.

4[1]

New Meeting

1. Open Outlook.

2. Click Calendar in the bottom left hand corner of Outlook.

1[1]

3. Click New Meeting in the top left hand corner.

4[1]

4. Fill in the appropriate fields for the meeting.

5[1]

5. Click Save & Close to save the meeting to the calendar.

6[1]

Shared Calendars

1. Open Outlook.

2. Click Calendar in the bottom left hand corner of Outlook.

1[1]

3. Click the SHARE tab to navigate to the share calendar page.

7[1]

4. Fill in the appropriate fields: Recipient, Subject, Details, etc…

8[1]

5. Click SEND to send out the invite to the recipient.

9[1]

Calendar Groups

1. Open Outlook.

2. Click Calendar in the bottom left hand corner of Outlook.

1[1]

3. Click on the Calendar Groups button towards the top of the page and then click Create a New Group in the drop down menu.

10[1]

4. Name your calendar in the space provided then click OK.

11[1]

5. Select the members you would like added to the group and then click OK.

12[1]

keywords: Outlook 2013, Outlook 2016, Calendar, Outlook, Using Calendar Outlook, Using Calendar Outlook 2016, Calendar Groups, Calendar Groups Outlook 2013, Shared Calendars, Shared Calendars Outlook 2013, Outlook 2013 Shared Calendars, Outlook Calendar Groups, Outlook Shared Calendars, Outlook 2013 Calendar Groups, Outlook Meeting, Outlook New Meeting, Outlook 2013 New Meeting, Outlook 2016 Meeting, Outlook Appointment, Outlook New Appointment, Outlook 2013 New Appointment, Outlook 2013 Calendar Appointment, Outlook 2013 Calendar Meeting, Outlook 2013 Calendar New Meeting, Outlook 2013 Calendar New Appointment, Outlook 2013 Calendar Windows, Outlook Calendar Windows, Calendar Outlook Windows, Calendar Outlook 2013 Windows

Adding or Removing Programs in Windows

Uninstalling programs can help clear up hard drive space and remove potential malware. Always be very careful with what you are uninstalling and make sure to restart the computer when prompted.

 

1. Access the search menu.

Windows 7, 10: Click Windows key on the keyboard

Windows 8.1: Click Windows key + S on the keyboard

2. Type in appwiz.cpl. Then hit enter.

windows10-4

2.  Select the program you would like to remove and click uninstall

uninstall

3.  Follow prompts from software provider to complete the uninstall process.

Keywords: Adding or Removing programs in Windows, Windows 7, Windows 10, Windows 8.1, Add, Remove, Programs, Windows, Uninstalling Programs, Uninstall

Using Calendar in Office 365 Web Access

Calendar is one of the available of components within Office 365. UConn faculty and staff can access Calendar through office365.uconn.edu.

New Appointment

New Meeting

Share Calendar

Calendar Groups

 

New Appointment

1. After logging in, click on the grid icon in the upper left hand corner.

Grid[1]

2. Click on the Calendar icon in the window that pops up.

Calendar[1]

3. Now click on the New button in the upper left hand corner above the search bar.

New[1]

4. Fill in the appropriate fields. Attendee is not used for appointments.

Message[1]

5. Click SAVE to save the appointment to your Calendar.

Save[1]

6. You can now find the appointment listed on the given day.

April1st[1]

New Meeting

1. After logging in, click on the grid in the upper left hand corner.

Grid[1]

2. Click on the Calendar icon in the window that pops open.

Calendar[1]

3. Now click on the New button in the upper left hand corner above the search bar.

New[1]

4. Fill in the appropriate fields. Attendee is now used for meetings as shown in the picture below.

Message[1]

5. Now click SAVE to save the meeting to your Calendar.

Save[1]

6. You can now find the meeting listed on the given day.

April1st[1]

Share Calendars

1. After logging in, click on the grid in the upper left hand corner.

Grid[1]

2. Click on the Calendar icon in the window that pops open.

Calendar[1]

3. Click on the SHARE button in top right corner of the screen.

Share[1]

4. Add the name/email of the user you would like to share the calendar with.

ShareWith[1]

5. Write in a subject for the invite, ex: “I would like to share my calendar with you.”

Subject[1]

6. Select the Calendar you would like to share from the dropdown menu.

CalendarDropdown[1]

7. Click the SEND button to send the invite to the recipient.

Send[1]

Calendar Groups

1. Click on the Create Group button on the left hand side of the screen.

CreateGroup[1]

2. Fill in the appropriate information for the group. To save the group click the CREATE button.

Create[1]

Keywords: office 365 calendar, owa calendar, online email calendar, online outlook calendar, online office calendar, mail online calendar, new appointment, new meeting, share calendar, calendar groups, add appointment, add meeting, create calendar group, online web app calendar, email calendar, mail calendar